Updated 19th April 2025
2 Ratings. Average 4 out of 5 stars
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Flextail accepts VISA, Mastercard, AMEX, Apple Pay and PayPal.
They provide international shipping service, including the United States, Canada, Europe, the United Kingdom, Australia, Japan and Singapore etc., Due to transportation costs, orders will not be available in remote areas of some countries.
They don’t ship to these countries including Saudi Arabia, United Arab Emirates, Russia, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Brunei, Lebanon, Qatar, Vietnam.
Free shipping on orders over $20 at flextail.com.
Due to transportation costs, free shipping will not be available in the countries that don’t ship and the remote areas of some countries.
Delivery times can vary depending on the shipping method selected at checkout and the destination of your package. If you selected their free shipping option, please note that it can take 5-25 business days to arrive. Faster shipping options may be available during checkout.
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order. See the shipping policy page for details.
You can track your items on the carrier's official website based on the package tracking number.
You can return an item for a full refund within 7 days of receiving the products. After 7 days your item is not eligible for return.
All items must be returned in the original, unused condition and include all original packaging.
Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
Contact their customer support team (service@flextailgear.com).
Please include the following information: order number, proof of purchase and the reason for return (If the product is broken, please provide a photo or video of the product)
Return & Exchange Address: 4240 Ivar Ave Rosemead, CA 91770
Note: For any return application, contact the merchant first. Return or exchange without prior application will not be accepted.
Please allow 7-10 days for refunds to process through your original form of payment. (For returned items, a refund will be credited for defective products. For non-defective items, a refund will be excluded from all shipping fees and handling fees.)
If you haven't received a refund for a long time, don't hesitate to get in touch with them.
Phone
+86 13248032628
service@flextailgear.com
Flextail is dedicated to producing the highest quality outdoor electrical appliances. In 2012, three founders went on a hiking trip during their college years. They met through an outdoor activity club and agreed that the use of appliances can help people avoid tedious labour and enjoy nature more. This desired vision, combined with their engineering background, motivated them to work on professional outdoor electrical appliances. Over the last ten years, Flextail engineers have travelled to more professional laboratories to further their research, and they have launched the world's first outdoor air pump, outdoor electric heating mosquito repellent device, and outdoor projector.
In comparison to the clunky and single-function traditional device, Flextail reduced weight and volume by more than half while improving performance. Their team has dedicated themselves to developing innovative and remarkable lightweight camping appliances while also maintaining their own lightweight record. Their main mission is to create innovative and remarkable lightweight camping appliances, and in the future, everyone will be able to live anywhere in the world. Provide complete camping appliance support.
About Flextail Homepage
https://www.flextail.com/
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