After all, once orders are made, an email confirmation will be sent to you. Before orders are processed on delivery, our merchant bank conducts security checks to verify all transactions made through their payment server—both the card details provided and the cardholder's billing or card registered address. During this process, if any checks are unsuccessful, they are required to ask customers for a form of ID and verification of the card details provided before safely processing the order. To protect both their company and customers, any orders requiring ID will still be debited from your account but pending until an email notification from support@hershesons.com has been acknowledged and relevant details provided to process the order.