Laura Geller are so sorry, It is possible that when your order was being prepared for shipment, an item was overlooked and/or not available at that time. Your shipping confirmation email should indicate which product(s) may still be pending shipment. If an item(s) was not shipped to you, you will not be charged for that item(s). If you have any further questions or concerns, they're here for you at info@lauragellerbeauty.com, MondayโFriday, 9:00 AMโ5:00 PM ET, excluding holidays. Please have your order number handy and let them know the items you're missing.