Urban Surfer Discount Code April 2025

Urban Surfer accepts payments through all major Credit/Debit Cards and PayPal.

Urban Surfer ships within the countries available during the checkout process.

If you need to check the progress of your delivery, you can use the below links to their couriers in order to find out what stage your parcel is at.

In order for you to find your tracking number please refer back to your order confirmation. You can also log into your customer account and go to the order information for the tracking number. If your order is not on a tracked service and you have any enquiries please contact them at orders@urbansurfer.co.uk.

If you have chosen the tracked service with DPD, they will leave a text and card through your door to advise they have missed you during delivery, you can then go to their website www.dpd.co.uk and re-arrange delivery through the tracking facility.

If you have chosen the tracked service with Royal Mail you can go online at www.royalmail.com and rearrange delivery through the tracking facility. If you have chosen the standard method for delivery it is likely your item may be left with a neighbour or sent back to the local Royal Mail depot. You should receive a card through the door advising you of the process you need to follow to pick your package up.

Please note parcels are only left for a limited time with the courier/postal service before being sent back, it is always advised to get in touch with them as soon as possible to avoid this.

They process their orders very quickly, so they ask that any requests to cancel or change orders are received by 12 pm on the date of dispatch. They process orders between 9 am and 4 pm Monday to Friday.

Please note it is always best to call them if this is urgent as they may not always pick up the email requesting the cancellation.

They have a 30-day window from the date in which you receive the goods to return the item for a refund.

You can follow the instructions below to request and refund and return your goods.

• Please complete your return note advising if you wish to receive a refund or a replacement product. If you are requesting a replacement product, please provide the name and size of the item you would like them to send.

• Please send the products back unused with all packaging and tags originally on the item/s. If you could also put in the return note which is required for them to locate your order on the system (Please do not stick this anywhere on the product).

• If you could then send the package back to them, they advise using a tracked service so you are covered in case of loss or damage.

• Once received their return process normally takes 5 to 7 days to process.